Client Technical Support

We pride ourselves on our network reliability. We also know that the mBlox mobile transaction network is critical to your mobile business. That's why we offer the mobile industry's best technical support, including a highly trained and skilled support engineering team, to make sure your company experiences only minimal downtime.

Today, what variables could be more critical to any company's success than time-to-solution and downtime reduction? Our team of highly skilled support engineers provides quick and professional resolution to any service and technical-related issues that may arise.

Clients choose from two levels of support:

• Standard Support - Available during core business hours
• 24/7 Support - True 24x7x365 support with technical expertise always on hand for high severity issues

Whichever level of support is chosen, clients benefit from unlimited 24x7x365 access to our proprietary, self-service tools and resources:

• mBlox Client Support Portal - Ticket progress and issue resolution tracked in real-time
• mBlox Solutions Knowledgebase - Library of solutions to common support issues

Standard Support

mBlox's Standard Support is offered free of charge to all clients. Standard Support provides clients with world-class technical backup during normal office hours. Issues unresolved at close of business are then re-addressed the following business day.

24/7 Support

mBlox offers industry-leading 24/7 support, providing full service 24 hours per day, seven days per week, 365 days per year. With this valuable service a highly skilled team supports your systems around the clock. 24/7 Support has the following advantages over Standard Support:

• Always-on-hand engineers offering 24/7/365 support for Severity 1 and 2 issues
• Support during business hours for Severity 3 and 4 issues
• First line of support available to log requests 24/7/365 for all severity levels

For further information about mBlox's Technical Support please contact your nearest sales office.